Frequently asked questions
FAQ
Are your products suitable for all hair types?
Yes! We design our products to work across different hair textures, including curly, coily, wavy, and straight hair.
Where are your products made?
We work with trusted manufacturing partners globally and ensure everything meets our quality standards before it reaches you.
Do you test on animals?
- Nope. Never. Hair Care is completely cruelty-free.
How long does shipping take?
Most orders ship out within 1–2 business days and arrive within 5–7 days depending on your location.
How can I track my order?
Once your order ships, you'll get a tracking number via email so you can follow it every step of the way.
What’s your return policy?
If you’re not happy with your order, we offer 30-day returns on unused items. Just email us and we’ll help you out.
What if my item is defective?
Let us know right away! We’ll replace it at no extra charge.
How can I contact you?
You can reach us anytime at thehaircare.help@gmail.com and we’ll respond within 24 hours.